Contact Us
Click here for our complete contact information.
Phone: 740.549.9700
Email: info@troyresearch.com
Mail: 947 E. Johnstown Rd. #242
Gahanna, OH 43230 USA
Key staff phone extensions and email addresses:
Bill Troy
President:
ext. 64 or
btroy@troyresearch.com
Jonathan Little
VP/Sales and Client Service:
ext. 61 or
jlittle@troyresearch.com
Customer Satisfaction and Employee Opinion Measurement
Is it your products, your services, your customer service, your corporate image that consumers covet? Or despise?
You need to know!
- If your performance, products or services are perceived as a high value
- Who has quit you, why, and what it will take to convert / reclaim them, and
- To what degree your competition is affecting their purchasing behaviors
We can help you with...
- Service and Product Quality Assessments
- Customer Service Communications Effectiveness Assessments
- Competitive Pressure Impact and Lost Customer Assessments
- ...and more!
Our Total View™ Enterprise Feedback is a comprehensive organization-wide customer and employee satisfaction monitoring and success improvement system.
We measure the drivers that influence your customers and employees.
Our Total View™ program helps you see what's coming before it's too late, with a holistic view of your entire organization from inside and out. It's what you don't know that can hurt you most!
Contact us for help today!